General Purpose of Job
The Plymouth Rock group of companies is looking for a person who can work with the business users to continue enhancing the Agency Interface website.
The role of the Operations Analyst is to gather and coordinate project requirements by working with the lead business users from each of the Plymouth Rock companies. An important aspect of this position is the ability to consolidate multiple versions of requirements from the various companies into one requirement for the IT Department.
This person will be accountable to the Enterprise Agency Interface Director to bring these projects in on time and within the designated budget, as well as maximize the leveragability of the requirements across the group of companies.
Essential Duties and Responsibilities
Define and document complex business requirements and processes from user community. Lead design and review sessions with technical and business staffs, including all levels of management.
Review and assess user request with other management and IT representatives.
Manage application design through the various lifecycle stages from business need through design and delivery.
Document business flows and coordinate design documents for future reference.
Identify gaps in business requirements and document those issues.
Create potential solutions by reviewing existing business processes and flows to create a feasible solution.
Assist AI Director in creating test plans that will ensure business risks are identified and tested during UAT.
Track Enterprise test results and raise concerns to AI Director as appropriate.
Create user-interfaces prototypes (containing minimal functionality) in a user-centric design process
Develop and execute User Acceptance Test plans.
Initiate and foster teamwork within the team and with stakeholders and the IT Department to create and maintain an environment of partnership, quality service, and superior results.
Identify opportunities for improvement and make constructive suggestions for change
Serve as an expert resource
Develop and run various database queries to provide metrics and identify issues and/or trends
Research external vendors when needed.
Knowledge Skills and Education Required
Minimum of 2 – 3 years Business Analyst experience with experience in documenting business requirements in detail from various sources.
Advanced knowledge of Personal Lines Products and sales processes/procedures.
Ability to represent the user’s needs from a non-technical perspective.
Tie together content in a rational, user-centered way, regardless of content ownership issues; prior experience working in an enterprise environment is a plus.
Prior experience planning and executing project deliverables and establishing realistic timelines.
Excellent organization and communication skills required.
Superior analytic and problem-solving skills; excellent decision-making ability.
Must be self-motivated and must have the ability to work independently as well as in a team environment.
Four year college degree or equivalent work experience required.
Demonstrated ability to project manage multiple, parallel projects.
Additional Information
Will occasionally need to travel to office in Boston, MA or Red Bank, NJ
Proficiency is Microsoft Office programs (Word, Excel, Access) required
Visual Basic or Equivalent software experience needed to create a functional mock up for Business Requirements.
Strong organizational and time management skills.
Workflow Visio a plus
Ability to deliver to tight timelines
Location: Berkeley Heights, NJ |
