Claims Information for Prior Proformance Customers
Customer service defines the Palisades company culture. It is a quality we seek in the people we hire, in the agents we appoint, companies we do business with and in the way we conduct business every day.
Exceptional customer service also means that we go above and beyond to deliver to you special services that enhance your overall experience with Palisades. For example, our auto claims programs like Crashbusters®, Door to Door Valet Claim ServiceSM, and Guaranteed Repair Program are examples of how your insurance policy gives you more.
Where can I get answers to questions about an existing claim or report a new claim or accident?
Please call 800.298.5742 to report a claim, or to get answers to all claims-related questions.
My personal car was damaged. Where can I get it repaired?
For a list of Guaranteed Repair Shops please click here. For a list of shops that offer the Door to Door Valet Claim Service, that includes the repair guarantee, please click here.
Can I take advantage of the Palisades innovative car claim services?
Yes. As a Palisades customer, you now have access to the most innovative claims services and benefits. To learn more about these services, click here.
Where can I get answers to other questions about my policy?
Read the answers to the most common questions by clicking here.