Customer Feedback
As the nice NJ car insurance company, we want to make sure our customers are happy with our value, our service, and our expertise. That’s why we survey our customers, pay attention to industry rankings, and welcome your feedback. Don’t just take our word for it — see what our customers are saying:
Satisfaction scores
Our customers report the highest satisfaction — over 96% — for our auto insurance claim service1. After all, insurance is protection. It’s help when you need it after an accident, theft, or other loss. We understand this, and are focused on making a claim as hassle- and pain-free as possible.
And, once again, Palisades has achieved the distinction of having zero valid complaints according to the State of New Jersey Department of Banking and Insurance.
Not only are our customers satisfied with Palisades, but they value their agent. In a survey of nearly 5,000 consumers2, independent insurance agents were rated “Excellent” for their usefulness. Agents can help on the phone, in person, or by email — your choice.
1Survey of all customers with claims October 1, 2007 - March 31, 2008
2Customer Experience Index Snapshot: Insurance Carriers," Figure 2, Forrester Research, Inc., November 27, 2007.
Customer testimonials
It turns out that a lot of people are saying a lot of good things about us. But that doesn’t stop us trying to make our service even better. Here’s some of the input.
Palisades is Nice
This was our second claim ever – and your response turned a very negative incident into a positive experience.
James Farley, Metuchen, NJ
The weather couldn't have been worse, and Palisades couldn't have been better.
Phyllis Ryan, Haddonfield, NJ
Unbelievable service. No wonder your logo is a smiley face.
Laurie Fotheringh Napolitano, Westwood, NJ
More Value
I am totally psyched at having Palisades as my insurance carrier. You have outstanding prices and really helped me out after an accident.
Peter Apostolou, Blairstown, NJ
I'm very impressed with Palisades' policy to allow OEM replacement parts.
William Fernandez Jr, East Brunswick, NJ
The very next day I received a check.
Gertrude Smith, Florham Park
More Service
Courteous, fast, efficient, professional service. Your approach to dealing with my accident made it really painless. Thanks!
Gerald Zawistowski, Hackettstown, NJ
It took less than 2 hours to report the accident, have the car towed to a body shop, and a rental delivered to my door. Great service.
Vincent Dispagna, Ridgefield, NJ
I had an accident at 8:15am, and by 10 am a claims representative was at my house. Everything was taken care of within 3 hours of my accident. Unbelievable service.
George Stampolis, East Rutherford, NJ
More Innovation
Palisades is a no hassle insurance company. I recommend Palisades to everyone.
Kimberly Irizarry, Toms River, NJ
The claim adjustor was here the next day after I called and issued a check. Thank you.
Olga Romano, New Providence, NJ
Palisades Door To Door service is fantastic; it took a lot of the stress out of a stressful situation.
Patricia Digiacomo, South Plainfield, NJ
Give Palisades feedback
Would you like to share a comment or a suggestion? We welcome your input – and back our commitment to be the nice NJ car insurance company with the True Service Pledge.
Email us comments at: Nice@Palisades.com
